At TopFoundersClub, we strive to provide the best experience and value to our users. We understand that circumstances may arise where you may need to request a refund for a paid service or subscription. This Refund Policy outlines the guidelines and procedures for refund requests.
Eligibility for Refunds: a. Refunds may be considered in the following circumstances: i. Duplicate or accidental payments. ii. Technical issues or service interruptions that prevent you from accessing or utilizing the paid services. iii. Dissatisfaction with the paid services, subject to the conditions mentioned below. b. Refunds are subject to review and approval by TopFoundersClub, and we reserve the right to deny refund requests that do not meet the criteria outlined in this policy.
Refund Request Process: a. To request a refund, please contact our customer support team at [insert contact information] and provide the following details: i. Your full name and contact information. ii. Order or transaction ID. iii. Reason for the refund request, providing any relevant details and supporting documentation. b. All refund requests must be submitted within the specified timeframe mentioned below.
Timeframe for Refund Requests: a. Refund requests for duplicate or accidental payments must be made within 14 days of the transaction date. b. Refund requests for technical issues or service interruptions must be made within 7 days of the occurrence. c. Refund requests based on dissatisfaction with the paid services must be made within 30 days of the subscription start date or the purchase date, whichever is applicable.